Shipping policy
Free shipping on every order to addresses in the contiguous United States. (We don't currently ship to Alaska, Hawaii, US territories, APO/FPO addresses, or outside the US.)
How long it takes
Each product page shows its own delivery estimate, because our items ship from different warehouses:
| Shown on the product page as | Order processing | Delivery after it ships | Typical total |
|---|---|---|---|
| Ships from US | 1–2 business days | 2–5 business days | 3–7 business days |
| Standard | 1–3 business days | 5–9 business days | 6–12 business days |
| Imported | 2–4 business days | 8–12 business days | 10–16 business days |
If your order contains items with different estimates, they may arrive in separate packages at no extra cost.
Tracking
You'll receive an email with a tracking number as soon as each package ships. You can also look up your order any time at https://porchandlantern.com/account or by replying to your confirmation email.
Holiday orders
To arrive by December 25, order by:
- Ships from US items: December 12
- Standard items: December 5
- Imported items: December 1
After those dates, the product page notes that the item may not arrive by December 25. Carrier delays during the holidays are outside our control, but we'll always help if something runs late.
Lost or delayed packages
If tracking hasn't updated in 7 days, or your order hasn't arrived 5 business days after the latest estimated date, contact us at support@porchandlantern.com. We'll trace it and send a replacement or a full refund.
Address changes
Need to change the shipping address? Email support@porchandlantern.com as soon as possible. We can update it until your order has been sent to our warehouse for packing. After that, and once an order ships, we can't change or redirect it.