Refund policy
We want you to love what you bought. If you don't, here's how we make it right.
30-day returns
- You may return most items within 30 days of delivery for a refund to your original payment method.
- Items must be unused, in their original condition, with all parts and packaging.
- To start a return, email support@porchandlantern.com with your order number. Please don't send items back without contacting us first. We'll send return instructions and the return address.
- Return shipping for change-of-mind returns is paid by the customer. We refund the item price; original shipping was free.
- Refunds are issued within 10 business days of the return being received and inspected. Your bank may take a few more days to post it.
- For some lower-priced items, we may refund you without needing the item back. We'll let you know.
Damaged, defective or wrong items
Contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, your choice. You won't pay any return shipping, and in most cases you won't need to send the item back.
Non-returnable items
- Items marked "Final sale" on the product page
- Personalized or custom items
- Gift cards
Cancellations
To cancel, email support@porchandlantern.com as soon as possible. If your order hasn't been sent to our warehouse for packing yet, we'll cancel it for a full refund. If it has, it can no longer be stopped, but you can return it under the policy above once it arrives.
Contact
Powerful Thinking, Inc. d/b/a Porch & Lantern · 2095 Highway 211 NW, Ste. 2-F/318, Braselton, GA 30517 · support@porchandlantern.com · (866) 364-0034